FAQs

In-stock orders typically ship within 1-2 business days.  Custom, team, and made-to-order products have different production timelines, which will be communicated when your order is placed.

We do not currently offer standard free shipping. Free shipping may be available during select promotions or seasonal events. Any active shipping offers will be displayed on our website.

If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to accommodate your request, but orders that have already shipped or custom orders that have entered production may not be changed or canceled.

We currently ship within the United States only. If you’re located outside the U.S. and are interested in placing an order, please contact us and we’ll let you know if shipping options are available.

Non-custom Rook products may be returned within 30 days of delivery. Items must be in new, unused condition and returned in their original packaging when applicable. Custom, personalized, team, and made-to-order products (including most apparel) are final sale and cannot be returned or exchanged unless the item is defective or we made an error with your order.

To start a return, contact us with your order number and the item you’d like to return. We’ll confirm whether the item is eligible and provide instructions for sending it back. Please do not send a return without contacting us first.

Eligible, unused stock products may be exchanged for a different size or color within 30 days of delivery, subject to availability. Made-to-order apparel, custom, personalized, and team products cannot be exchanged unless the item is defective or we made an error with your order.

Once your return is received and inspected, approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Rook lacrosse shafts are backed by a limited warranty against defects and breakage during normal play. Corvus Pro shafts include a 9-month warranty from the original date of purchase, while Nexa shafts include a 1-year warranty. Warranty coverage does not include normal wear and tear, cosmetic damage, intentional damage, modifications, or damage caused by misuse. Proof of purchase may be required for warranty claims.

To submit a warranty claim, contact us with your order information and photos of the damaged shaft.

Each product page includes a size guide with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit or down for a more fitted look.

Most styles run true to size. Any exceptions are noted in the product description.

No problem — start a free exchange through our returns portal and we’ll get the right size to you.